SECOM PLC, one of the world’s leading electronic security companies operating in 22 countries with a workforce of over 800 based in the UK, have replaced its operational software with Aeromark Asset and Service Management Software.
With a significant growth in recent years, SECOM PLC has become one of the largest security suppliers for homes, businesses and the public sector. This rapid expansion highlighted the need to change from multiple legacy management systems which resulted in operational challenges, to a single platform managing all aspects of their service operation.
The Aeromark system, allows processes to be optimised all the way from initial customer call to final certification and invoice. This will improve the management of assets and service supply chain for both planned preventative maintenance and reactive job scheduling to all 300 field based service engineers and sub contractors.
“Aeromark and SECOM project delivery teams worked exceptionally well together to deliver the project on time and on budget, which is exceptionally unusual in such large scale IT projects. We can already see the benefits of the system and are now looking forward to the next phase of optimisation”
Paul Weaver, Operations Director, SECOM
A regional roll out program over a one-month period followed a nine-month configuration and data migration project which helped deliver a smooth transition from the old to the new software.