SECOM PLC, the global provider of tailored Security solutions, has achieved a 25% productivity improvement, in just six months, by using Aeromark’s real-time, automated Service Management Platform as part of its strategic investment to optimise its entire service operation.
Cloud-based Service Management Software
Aeromark’s market leading cloud based software now handles every aspect of SECOM’s service business from taking the initial service call, dynamic scheduling of the best Engineer, stock management and sourcing the parts, all the way through to invoicing. Productivity in the field has increased and by eliminating unnecessary manual tasks, more than one million pieces of paper have been removed from the business along with 15 million associated manual touch points.
“Aeromark’s service management software has dramatically increased the efficiency of our business, improving productivity in the field by 25%. Our processes have been optimised all the way from the initial customer call to final certification and invoice. This has improved the management of our customer’s assets, their maintenance and the efficiency of our 400 field-based Service Engineers and Sub-contractors”
Paul Weaver, Operations Director at SECOM
Aeromark’s SaaS cloud-based service management software combines, in a single, seamlessly integrated system:
Asset and Contract management
Total visibility and audit trail of assets, servicing, customers, contracts, warranties, inventory, costs and invoicing.
Optimised Workforce Scheduling
Increased productivity and revenue per engineer with a new generation of scheduling
Mobile field service management
Powering a more productive mobile workforce with higher first-time fix rates, increased revenue per engineer and lower costs
Advanced GPS Tracking
Complete visibility of SECOMs resources in real-time to ensure the business is operating at optimum efficiency
Van Stock and Parts Management
Real-time control of van, warehouse, reserved and site stock. Automated van stock management and replenishment
Interactive Online Portals
Enable SECOM staff, subcontractors and clients to monitor the performance of their jobs, ensuring consistent, real-time information is provided
Insight Analytics
Understand the costs, productivity and profitability of your jobs to know how your business is really performing
“We are already seeing the benefits for ourselves and our customers. Aeromark and our internal team have worked extremely well together and delivered the project efficiently and on time which has enabled us to progress quicker than expected. Our partnership has worked exceptionally well, and I look forward to the next phase”
Paul Weaver, Operations Director, SECOM
“We are delighted that SECOM have achieved results over and above the outcomes they were predicting. They have embraced our technology and excelled in working with us to form a true technology partnership.” Roger Marks, Managing Director, Aeromark
