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Manage customer and subcontractor communication with ease
The customer experience should be seamless from start to finish. The Aeromark field service management system allows customers and subcontractors access to real-time information, keeping them up to date with their job’s progress from creation, approval, certification to closure.
Complete Self-service Job Management
In a digital age we expect to self-serve
Allow your customers to raise and track their own support tickets
Automatically allocate work to subcontractors
Enable subcontractors to update status, submit costs, photos and complete documentation
Reduce help desk resources
No waiting for a call centre improves customer experience and frees-up help desk resources reducing costs through dramatically deflecting inbound calls and emails
Seamless visibility from start to finish
Give your customers and subcontractors access to real-time information, keeping them up to date with their job’s progress
Comprehensive oversight of jobs from creation, approval, certification and closure
Deliver a personal customer experience
- Design the service experience around your customers’ needs
- Provide your customers with instant access to job tracking information
- Let them book and rebook the most convenient time slot
- Notification updates – arrival time, engineer en route
- Clear progress bar
- Access to customer support
Create a transparent service relationship with your customers
- Share live job status and performance information
- Build transparent cost and revenue models
- Allow customers to easily analyse work by asset and problem type
Sub-contractor portals
Manage contractors like your own resource for improved operational efficiency, better control of costs, continuity of customer experience and adherence to you service levels.
Allocate work to your subcontractors and enable them to access the task details and full information about the job, asset and it’s service history.
Via the portal, your subcontractors provide information and costs to be applied to the job including details of the issue, photos, billable time and usage of parts.
- Allocate and alert work directly to your subcontractors
- Monitor subcontractor job progress and performance
- Provide real-time access to job details and history
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Client portals
Enable your customers to:
- Create and manage their own jobs
- Proactively plan maintenance and reschedule engineer callouts
- Track their jobs progress
- Access compliance documentation, such as gas safety certificates