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Enterprise Service and Asset Management
Service is critical to the success of your business. Even a short period of asset downtime causes loss of revenue and poor customer experience. Digitally transform your service delivery to optimise your processes, empower your engineers and increase your profit.
More than a service management system
Optimise costs and performance at every level with complete overview of equipment, workforce scheduling, field service engineers, and subcontractors.
More completed jobs, per engineer, per day
Dynamic work scheduling, location tracking, connected workflows and mobile apps, see productivity soar, with processes streamlined, efficiency optimised, and first-time fix rates increased.
Self-service portals empower shop and restaurant staff
Significantly reduce demand on helpdesk resources, enabling shop staff to create, manage, track, and reschedule maintenance callouts, and keep equipment and premises in optimum condition
Integrated remote temperature monitoring
Cut reactive maintenance costs, extend equipment life, and reduce energy consumption. Alleviate work and compliance pressure on staff with automated temperature checks and food safety records.
The Most Comprehensive Asset Management System
Aeromark features an Enterprise Asset Management (EAM) system that keeps a detailed audit trail of all activities for each asset, including service costs and indicators for when an asset is beyond economic repair (BER) or end of life (EOL). The system also stores full details of assets, contracts, Schedules of Rates (SORs), and price books.
It provides complete history for any site and asset at any location. Every task, whether done internally or by an engineer using the mobile app, updates the asset database, keeping it current. The Aeromark EAM database contains all asset details and repair records linked to each asset's location.
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Mobile app for service and maintenance engineers and subcontractors
Mobile apps for field service engineers are no longer a nice to have but an essential component of your service delivery toolkit.
Empower your engineers and subcontractors with Enterprise Service and Asset Management software on the go.
With the Aeromark mobile engineer app, you can:
- Send jobs directly to your engineers and subcontractors mobiles
- Gain comprehensive access to equipment details and service history
- Automatically created job sheets and data capture: photos, time on site, parts used, costs
- Remove frustration of drops in signal for your engineers with full online and offline working
- Use QR code asset management to gain a complete history of maintenance, repairs, parts, costs and BER status, while on the road.
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