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No gaps, no silos, no friction. Just more time.
Aeromark’s professional and knowledgeable in-house team will ensure you work smarter as your business grows
Unparalleled Visibility and Control
See your resources clearly, unlock new levels of productivity, and deliver the best customer experience, first time.
Field Service Engineer Productivity
Achieve the highest first-time fix rates and revenue per field service engineer, while eliminating mundane back-office processes.
+7 Levels of Scheduling
Multiple scheduling options combine with GPS vehicle tracking, service level, contract and skills data to create efficient job schedules and routes.
Using dynamic scheduling software, you can assign a job to the engineer with the best availability, most appropriate skill level and who has the most relevant parts in their van already, maximising the chances of a first-time fix.
Improving your job planning process is crucial to improving your FTFR, and often manual scheduling can leave operations vulnerable to human error, such as not allowing an engineer sufficient time to achieve a first-time fix.
Automating tasks that were once the responsibility of a human is becoming the new norm, enabling your team to spend time on more important tasks that will improve your efficiency, productivity and, as a result, profitability.
Seven Levels of Scheduling
There are seven levels within the Aeromark platform, which are configurable to your exact needs:
- Manual drag and drop
- System Assisted scheduling – Suggest the best resource to allocate based on location/SLA/SBR
- Multi-intervention – All jobs at location or within radius (PPM and reactive) are indicated to planners
- Map based scheduling – Tasks are overlaid onto a map for simple “click to allocate”
- Optimised – Least cost routing of allocated tasks
- Optimise All – Back fill unallocated tasks to available resources
- Automated dynamic – Auto allocation based on rules/SBR/ SLA/ location etc.
Mobile workforce management with dynamic map based scheduling
- Planners just click to build optimised routes
- Route optimisation takes into account your individual customer's SLA and promised time to arrive.
- Significantly reduces travel time, carbon emissions and costs
- Less time spent on the road increases the number of jobs completed daily
Ensure customer promises are met
- Routes optimised for most efficient schedule and travel time
- GPS vehicle tracking linked to SLAs providing real-time status of jobs as the day progresses
- Promise Time ensures that the promised appointment times are met, even if it overrides the contractual SLA, for maximum customer satisfaction
- Live status updates allow jobs to be reallocated as the day progresses, ensuring SLAs always met
Advanced multi-intervention scheduling
Take planning efficiency to the next level
When reactive callouts are received, advanced multi-intervention scheduling identifies other planned and reactive maintenance work at, or near, the location, so engineers can complete them at the same time, cutting out multiple callouts to the same time; cutting out multiple callouts to the same site. Engineers’ time is optimised, fuel consumption and CO2 emissions reduced, planning and scheduling is simpler – making you a more efficient team.
When reactive callouts are received, other jobs at the same location are flagged to be done at the same time, cutting out multiple callouts.
