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Your business is unique, and so is our software.
Aeromark offer a cloud-based service and asset management platform (SAM) that manages services, assets, and property. The platform is adaptable and customisable to the specific needs of customer requirements in different industries, all while driving efficiency through best practices.
The Aeromark SAM platform is a configurable database to store and manage all data related to sites, assets, contracts, warranties, SLAs, Schedules of Rates, and more— anything that could influence service decisions in your business.
All tasks are integrated into a workflow accessible from the back-office via work queues, or remotely through a mobile app and online portal. These workflows are managed within the SAM from start to finish, creating an audit trail of actions and interactions. The platform provides you full visibility and control over your entire service and facilities operation, in real time.
A Complete Service and Asset Management Solution in One Platform
The Aeromark SAM platform is based on a sophisticated but configurable database structure for storing details such as:
- Sites – whether they are your own or your customers.
- Assets - whether they are equipment, components within the equipment, the room the equipment is in, or an entire building.
- Contracts, Warranties, Quotes, Surveys.
- Service Level Agreements (SLA’s).
- Schedule of Rates (SOR’s).
All tasks, or functions, become part of a workflow and are accessible from the back-office application or remotely through the mobile application and portal solutions.
These workflows are allocated and scheduled from start to completion, creating an audit trail of action and interaction via multiple touchpoints and configurable behaviours.
One platform providing visibility and control of your end-to-end service and facilities management operation.
Visibility and Control
The service and asset management platform (SAM) has an intuitive user interface (UI). Critical data is rarely more than two clicks away. See your resources clearly, unlock new levels of productivity, and deliver the best customer experience (CX), first time.
The status of jobs is updated in real-time; the integrated GPS tracking confirms the arrival/departure of your field services team, and the job details (with times completed) are shown with any stock used or parts/order status updates. Achieve the highest first-time fix rates and revenue per field service engineer, while eliminating mundane back-office processes.
The emerging day can be managed to optimal efficiency with functions such as “find next best job” or "jobs at location or nearby" from the display Gannt chart. Forward planning is managed through the advanced scheduling options. Multiple scheduling options combine with GPS vehicle tracking, service level, contract and skills data to create efficient job schedules and routes.
Enterprise Asset Management
Aeromark features an Enterprise Asset Management (EAM) system that keeps a detailed audit trail of all activities for each asset, including service costs and indicators for when an asset is beyond economic repair (BER) or end of life (EOL). The system also stores full details of assets, contracts, Schedules of Rates (SORs), and price books.
It provides complete history for any site and asset at any location. Every task, whether done internally or by an engineer using the mobile app, updates the asset database, keeping it current. The Aeromark EAM database contains all asset details and repair records linked to each asset's location.
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Complete Asset Log
All assets are logged on the platform and given a unique asset number. Tasks are generated against the asset and allocated via the scheduling software and mobile app. This ensures the Enterprise Asset Management (EAM) always reflects your assets, status, movements and costs. The history and cost associated for every item of work or part assigned to that item is captured.
Task workflows are created to guide the engineer through the process for the specific customer. The workflows can be configured to include pictures, parts and signatures to submit field service engineer's job sheets or an invoice to the customer or client.
Dynamic Workforce Scheduling
The Aeromark SAM platform includes seven levels of scheduling from simple drag and drop to fully automated, dynamic scheduling.
The scheduling function will find the best jobs to allocate to each resource and provide one day or multiday views for advanced planning. The service levels on all tasks are monitored by to ensure they meet agrees SLAs.
The platform holds all the information on tasks, assets, and service levels to ensure efficient scheduling. It suggests additional reactive or planned work that can be done on-site or nearby, maximising engineer efficiency. Dynamic scheduling is applied using best practices and machine learning (ML), rather than just relying on algorithms.
Mobile Field Service Management
When a job is assigned to an engineer, full details are sent to their mobile device. Different workflows with different actions are sent for different jobs or different contract requirements. Job sheets and quotes can be automatically created, formatted onto PDF templates and emailed directly to the Customer or sent to an online portal for on-line approval.
The task is fully visible to the internal planning team and updated live as the task progresses on the planning board. For the engineers, intuitive and seamless workflows on the mobile application reduces administration and errors whilst improving effectiveness, value and customer experience (CX) and driving best practice and productivity behaviours. The Engineer also has access to parts lists for ordering and the document library for manuals or instructions, including risk assessment methodologies.
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GPS Tracking
The replacement of existing vehicle tracking with Aeromark’s integrated gps system will provide single system view of your engineer's locations.
Aeromark vehicle tracking is integrated with the platform for scheduling, reporting and customer notification.
Pinpoint engineer location and job status:
- View route history, today’s route etc.
- Business specific locations highlighted to provide more insight into daily activities and journeys
- Private business mileage button captures private vehicle usage without location data
- Route overlay
Parts Ordering and Stock Management
The Stock Management feature allows engineers to manage parts on their mobile devices, as well as back office staff within the platform, providing full visibility, control, and accountability of stock value, status, and movements.
Van stock templates are tailored to each engineer's skills and asset profile. All stock movements are tracked in real-time, ensuring accurate usage visibility and automatic reordering when minimum stock thresholds are reached.
The system handles the entire parts sourcing and ordering process, including scanning parts upon arrival, managing general and reserved stock, and issuing to sites, vans, or pickup locations. Electronic picking lists are generated with real-time updates on order status.
Orders for parts can be viewed, created, and processed within the system, whether for van-stock replenishment, specific jobs, or warehouse stock. Parts not in stock can be ordered at confirmed rates, and the system can automatically generate orders based on price comparisons from approved suppliers.
Commercial Sign off and Invoicing
Once a job is complete the full history of all actions, times, parts used have been captured and, based on the contract SOR’s within the system (including parts mark-ups and different call out rates) the completed task can be viewed and approved for invoicing either from the application or as a feed to the finance system.
There is a rule-based auto-approval and validation system that can also run to leave only exceptions to be manually checked.
All documentation, quotes, job sheets, parts and times are consolidated for approval.
Each cost attributed to each job is automatically captured and the invoice can be automatically approved within the system. Items requiring manual review or amendment are held within the commercial queue allows for approval.
Profit per job or per contract is calculated based on the actual billable rates and the cost to deliver.
Managing Sub-contractors
Tasks are assigned to a subcontractor portal, which notifies the partner. The subcontractor completes the task through their workflow, capturing details about the resolution, parts used, and billable time. Once uploaded to the portal, the task is closed.
Monthly reports of expected invoices from the subcontractor can be sent for reconciliation to improve efficiency. Additional job sheets can be uploaded via the portal and attached to the asset or site history.
Contractors can be managed like internal resources, improving productivity and ensuring a consistent customer experience. You can also track contractors' certifications and insurance, with reminders set in the maintenance schedule for updates.
Document Management
The SAM system also has an ISO documentation manager which can be accessed on and offline by the team. The Document Library can also be used for processes, manuals, health and safety documents and other source material to improve an Engineers first time fix productivity.
Industries we work with
Food Retail
Transform the efficiency of shop and restaurant maintenance with a single multisite solution to manage your assets, engineers, and subcontractors. Gain the control and visibility to increase supplier and engineer productivity, extend equipment life, and reduce maintenance costs.
Facilities Management
Specialists in fire safety, security, testing, inspections, cleaning, property maintenance, catering, electrics, HVAC, and refrigeration, can find it challenging to schedule and have visibility of field-based workers. Aeromark ensures the right resource, is in the right place, at the right time.
Fire and Security
Customer contracts, servicing requirements, work schedules, shift patterns, service levels, location tracking and more. From asset management to proactive maintenance and reactive repairs, Aeromark schedules the right engineer and resources to fix the problem, first time.
Gas Maintenance
Increase first-time fix rate. Improve productivity. Increase LGSR compliance. Aeromark reduces customer wait times, expensive repeat callouts, unproductive time, and unnecessary travel, improving your service levels, and customer experience.
HVAC and Refrigeration
Increase first-time fix rates, productivity, and profit, with dramatically improved workforce efficiency, completing more jobs, per engineer, per day. Smart digital workflows improve scheduling, reduce back office administration, and provide real-time control of parts and van stock.
Service and Maintenance
Ensure engineers rapidly respond to customer call outs, easily scheduling the closest and most appropriate resources. Track the exact location of company vehicles, time on site, job status, parts used and more.