Case study: HVAC

Challenges

Our customer is a large compressed air management company, offering a range of products and services, including flexible service packages; 24/7 emergency breakdown support; compressed air equipment and accessories; consultancy and support services.

They also offers the most comprehensive compressed air management support available, giving peace of mind to customers worldwide.

Solution and Benefits

Sustainability has become increasingly important because of the demands placed on UK organisations regarding environmental, economic, and social responsibility.

Following a review of its processes, the customer identified a need for improved efficiency regarding the management of its nationwide resources. The organisation’s existing systems were not making efficient use of its team of service engineers or its fleet of vehicles, resulting in unnecessary journeys, inflated fuel costs and CO2 emissions.

Aeromark’s service management technology uses GPS tracking located within the service vehicles integrated with intuitive mobile workflows and analytics modules to provide a clear picture of operational efficiency. The system not only provides them with full visibility of engineer movements, it allows job progress to be monitored to measure performance, highlight inefficiencies and make improvements based on accurate data.

The system enables the dynamic allocation and reallocation of jobs to service engineers based on current location, specific skill set and parts available. This functionality assists the central service coordinators at their Head Office to respond efficiently to all customer service calls.

Since implementing Aeromark’s service management technology the customer has:

• Cut average mileage per engineer, per day, by 35 miles, through route optimisation
• Reduced CO2 emissions by 182.75 tonnes per year
• Eliminated all paper forms associated with customer call outs saving over 5000 pieces of paper per month, the equivalent of eight trees per year
• Increased the number of jobs completed per day per engineer by 1.1, reducing response times and improving customer service

Future

In the longer term, it is believed that further environmental benefits will be gained through a reduction in vehicle maintenance. By ensuring even wear and tear across their fleet through effective allocation of company vehicles, The customer will reduce the need for servicing and replacement parts such as tyres that often end up in landfill sites.