Case study: YO!

Challenges

YO! Sushi recognised they needed to improve the efficiency and management of their facilities, assets, and service supply chain, for planned and reactive maintenance. They needed a system that provided visibility and central control of finance to ensure faulty assets were fixed immediately within budget.

Solution and Benefits

Aeromark offered an enterprise, cloud-based service management system and within three months the system was deployed, instantly saving the restaurants’ management time, and associated administration, when allocating jobs to subcontractors.

The system keeps restaurant equipment and facilities running smoothly, enabling faster response times to restaurants and providing a complete audit trail of subcontractor performance.

Restaurant managers are able to plan reactive jobs quickly and efficiently by simply using a smartphone to scan the QR code on the faulty asset. The trouble ticket is then emailed to the subcontractor who updates the job status when completed, providing visibility of performance, time spent on the job, and allowing service level reports to be generated.

Since the deployment of Aeromark’s Service and Asset Management solution, YO!‘s asset costs have reduced and service intervals have improved through the visibility of subcontracting service history.

Future

The restaurant facilities and service and maintenance operation will continue to be optimised and features on the system will be developed to meet the future needs of the business.

YO!’s Facilities Manager, Mike Bonaker, will continue working closely with Aeromark’s Service Delivery team to improve restaurant efficiency, service supply chain, and service levels.